Can I retrieve my lost password ?
Answer is absolutely NO. As the password is encrypted in the Database with 1 way encryption process, there is no way to retrieve the Lost Password for a Listener user account even by the Webmaster. So, what to do, if I lose or forget my password ? You can reset your lost password, by the following process.
Resetting Lost Password :
As for example, if you get a message saying that Incorrect Password! Login Failed, Try again ( View Image ), then you must have entered the wrong password or you may have forgot the original password. In this situation, you can reset the lost or forgotten password, by following the steps in the Lost Password Reset Section.
- Please go to the Password Resetting Page and enter your email address used during the Account creation. Then enter the 5-digit code. ( View Image )
- If you created an user-account with this email address, then an URL to facilitate the resetting of your lost password will be randomly generated by the Password Resetting Procedure and you will see a message saying that User exists. You have been sent an Email to the email addressed you entered. ( View Image )
- Then check your email address after a while to look for an automated email to come from firstname.lastname@example.org. ( View Image ). This automated email - containing the url to reset your lost password - may even come to your Junk Email Folder, if you have turned on Spam Email Filtering. ( View Image ) So, don't forget to check the Junk Email Folder, if the email is missing in your Inbox Folder.
- In order to initiate the Password Resetting process, you should click the URL - associated with your email - that was sent to you you should click. ( View Image ). If you can't click the URL, just copy and paste the URL in a browser and enter.
- Then you enter a new Password and confirm it by re-entering it. ( View Image )
- This will modify the old password with the new Password that you have just entered. You'll get a confirmation message saying that your password has been changed, before being redirected to login page. ( View Image )